Refund Policy

Last updated: July 2025 · Applies to all ARISE subscriptions

    We want you to love ARISE. If something isn't working, contact us first — we'll do our best to resolve it before processing a refund.
  

1. Refund Eligibility

Scenario	Refund
Technical failure preventing app use	Full refund within 7 days of report
Duplicate payment / double charge	Full refund within 5 business days
Payment deducted but plan not activated	Full refund or plan activation within 24 hours
Cancellation within 24 hours of first subscription	Full refund (first-time subscribers only)
Cancellation after 24 hours	No refund — access continues until period end
Annual plan cancellation within 7 days	Prorated refund at our discretion
Change of mind after 24 hours	No refund

2. How to Request a Refund

Email us at support@arise.in with:

Your registered email address
Razorpay payment ID (found in Settings → Subscription)
Reason for refund request
Screenshot of the issue (if technical)

We will respond within 2 business days. Approved refunds are processed within 5–10 business days to the original payment method.

3. App Store and Google Play Purchases

If you subscribed via the Apple App Store or Google Play Store, the respective platform's refund policy applies. Contact Apple or Google directly for refunds on those purchases.

4. Corporate Plans

Refund terms for Corporate plans (₹2L+/year) are governed by the individual contract agreed upon at purchase. Contact us at hello@arise.in for corporate billing queries.

5. Non-Refundable Items

Consumed subscription periods (partial months/years)
Accounts suspended for Terms of Service violations
Subscriptions purchased during promotional pricing periods

6. Contact

For refund requests and payment support:
Email: support@arise.in
Response time: 2 business days
bhive Technologies, Erode, Tamil Nadu, India